Support Team Member - Mellow Services

Job Details

Your objectives are to:

Provide exceptional customer support for gaming platforms, including Minecraft, FiveM and others.
Maintain professionalism in assisting users with technical issues related to the Pterodactyl panel and Linux.
Ensure effective communication and proficiency in using Office 365 products.
Possess a working microphone and provide a reachable phone number.

Responsibilities

Troubleshoot and resolve technical problems related to Mellow Services
Keep customers informed about ongoing issues and deliver regular updates to ensure they stay in the loop.
Communicate clearly and effectively with users, maintaining a professional and helpful demeanor.
Collaborate with our team to enhance technical knowledge and skills.
Utilize Office 365 products for efficient documentation and communication.
Ensure proper use of Office 365 tools in day-to-day tasks and reporting.
Create contents for events and make a report for the outcome

Skills & Experience

Ability to work well with a team of diverse backgrounds and experience on challenging projects
Develop program/plan that will allow Nbase to target prospects in new and effective ways
Passion to learn, give and receive feedback, and want to level-up your knowledge and skills in programming
Fluency in one or more programming languages

Requirements

Age 16 and above
A functional laptop and mobile smart phone
Professional demeanor and excellent communication skills
Proficiency in writing and communication.
Experience with Office 365 products.Experience with Office 365 products.
Working microphone for communication.
Provide a valid phone number, addresses, name, and email.
A good sense of humor and an easygoing attitude

Good to have