In our constant pursuit of improvement, Mellow Services is committed to transparency and open communication. We understand the importance of keeping you, our customers, informed about the inner workings of our operations. Recent events have spurred us to take significant steps towards not just incident reporting but a broader commitment to transparency.
Our recent incident report, Service Disruptions on January 7th and 8th, dives into the service disruptions experienced on January 7th and 8th. This report is a testament to our dedication to providing you with a clear, detailed insight into the challenges we faced, the steps we took to address them, and the lessons we learned. We encourage you to refer to this report as an initial step toward understanding our commitment to transparency.
Unveiling Our Ongoing Efforts
In our ongoing commitment to transparency, we acknowledge that there are aspects of our operations that, for security and other valid reasons, cannot be disclosed in their entirety. However, we are dedicated to unveiling as much information as possible while respecting the boundaries that protect the integrity of your data and our services.
Steps Towards a Clear Horizon
- Expanded Incident Reporting: Beyond incident reports, we are expanding our reporting practices to cover a wider spectrum of operational aspects, providing you with a clearer view of our activities.
- Communication Redefined: Establishing more direct and open communication channels is at the forefront of our efforts. We are working to make information more accessible, ensuring you stay informed about our processes and decisions.
- Customer Feedback: Your feedback is vital. Reviews are great and give us lots of feedback however we are developing new avenues for you to actively participate in our transparency initiatives, allowing your insights to shape the way we communicate. More information will be coming in the future on how you can enroll and provide direct feedback.
Balancing Our Transparency
As we make our way towards enhanced transparency, we acknowledge the balance required between openness and the need for confidentiality. Certain details about our infrastructure, security measures, and future plans must remain confidential to uphold the security and stability of our services.
Your Understanding Matters
We appreciate your continued understanding and patience as we embark on this path. Our commitment to keeping you informed is our utmost priority, and we look forward to sharing more insights into our operations while maintaining the security and reliability of the services you depend on.
CEO | Mellow Services